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IT Support Services Specialist

Pasha Construction
Pasha Construction

Date added: 05.06.2017
Industry: IT and Telecoms
Job type: Full-time
Job location: Baku, Azerbaijan


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Key accountabilities:

  • Installing and configuring computer hardware operating systems and applications.

  • Monitoring and maintaining computer systems and networks.

  • Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

  • Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.

  • Replacing parts as required.

  • Providing support, including procedural documentation and relevant reports.

  • Following diagrams and written instructions to repair a fault or set up a system.

  • Supporting the roll-out of new applications.

  • Setting up new users' accounts and profiles and dealing with password issues.

  • Responding within agreed time limits to call-outs.

  • Working continuously on a task until completion (or referral to third parties, if appropriate).

  • Testing and evaluating new technology.

Required skills/experience:

  • Minimum 3 years of work experience in similar position

  • Recommended certification required: CCNA or Microsoft MCP, CompTIA A +

  • Good customer service skills

  • Good interpersonal and communication skills, and the ability to effectively interface with personnel and customers at all levels

  • Strong work ethic

  • Fluency in English, Azerbaijani and Russian

All the interested candidates are requested to send their CVs to, indicating the name of the position in the subject line.

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