Advertise on and expand your reach.

EMPLOY.AZ is online job portal based in Azerbaijan for employers and job seekers. EMPLOY.AZ works with companies in Azerbaijan and it is the first local online portal which offers Graduate and E-Recruitment. We are growing in audience everyday! Join us and showcase your company to our visitors.

Available sizes for web advertisement:
• 230x230 Square
• 460x230 white-screen / horizontal

For more information and to discuss our advertising opportunities, please email us at with the subject (Advertisement)

  • to

IT Help Desk Specialist

Pasha Construction
Pasha Construction

Date added: 25.05.2019
Industry: IT and Telecoms
Job type: Full-time
Job location: Baku


Send your CV manually to employer's e-mail or fill in this form to apply in one click:

Select your CV

Key accountabilities:

  • Acting as the first line of service to customers, logging tickets via phone calls, emails and tickets from a monitoring system
  • Resolving 1st line incidents answering and resolving customer queries to a high standard
  • Responsible for ensuring alerts from the service desk monitoring system are dealt with in a timely manner
  • Installing and Configuring network hardware like network switches and wireless access points
  • Upgrading and repairing computer networks
  • Troubleshooting network issues
  • Escalate trouble incidents and work requests in line with departmental SLAs and procedures
  • Ensuring tickets are logged correctly whilst performing proactive and preventative maintenance

Required skills/experience:

  • Bachelor degree in Computer Engineering
  • Minimum 5 years of work experience in similar position
  • Microsoft Windows Active Directory, MS Exchange 2013 ECP, basic CISCO IPT Support
  • Recommended certification required: Cisco CCNA
  • Good customer service experience and skills
  • 1St line support and remote troubleshooting experience
  • Windows Server 2008/2012/2016 administration and configuration
  • Active Directory administration
  • Remote support of users in a virtual environment
  • Management of Cisco and HP network switches

Deadline for applications – June 20, 2019.

Please send your CV to the email and indicate the name of the position you are applying for in the subject line of the email.

Featured employers/recruiters